Privacy Policy & Refund Policy
🔐 Naija Aroma Privacy Policy
At Naija Aroma, accessible from https://naijaroma.co.uk, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
- Personal Identifiers: Information you provide during checkout (name, email, phone number, delivery address).
- Transaction Data: Payment details (processed securely through third-party providers; we do not store full card details).
- Interaction Data: Information submitted through contact or review forms.
- Technical Data: Basic technical data (IP address, browser type) for site improvement and spam prevention.
2. How We Use Your Information
- To Process and Fulfill your food orders promptly.
- To Communicate with you about your orders, accounts, or inquiries.
- To Improve our website, products, and services based on usage patterns.
- To Comply with legal or regulatory obligations.
We do not sell, rent, or trade your personal information to third parties.
3. Cookies
Our website uses cookies (small text files stored on your device) to enhance your browsing experience, specifically to:
- Remember your preferences and streamline the login process.
- Keep items securely stored in your shopping cart.
- Track website usage (anonymously) to improve functionality and design.
You can disable cookies in your browser settings, but please note that some site features may not function properly.
4. Data Sharing
- With Trusted Third-Parties (payment processors, delivery partners) strictly to complete your orders and services.
- With Regulatory Authorities , if explicitly required by law.
5. Data Retention
- We retain order and account information only as long as necessary to fulfill orders and meet legal/financial requirements.
- You may request deletion of your account or data anytime (unless retention is required by law).
6. Your Rights
As a user, you have the right to:
- Access the personal data we hold about you.
- Request Correction or Deletion of your data.
- Withdraw Consent for certain types of data use (e.g., direct marketing).
To exercise these rights, contact us immediately at info@naijaroma.co.uk.
💰 Naija Aroma Refund & Returns Policy
Customer satisfaction is very important to us. Since our products are freshly prepared and perishable food items, this policy outlines the specific conditions under which refunds are provided.
7. Refund & Returns Details
- No returns are accepted once an order has been delivered due to the nature of food products.
- Refunds will only be considered and provided if:
- The order was not delivered at all.
- The wrong items were delivered (a different dish than ordered).
- The food arrived in an unacceptable condition (e.g., spoiled, severely damaged, or cold when it should be hot).
- Refund requests must be made within 24 hours of the scheduled delivery time.
- To request a refund, please contact us at info@naijaroma.co.uk with your order number and photo evidence of the issue.
- Approved refunds will be processed to your original payment method within 5–7 business days .
8. Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, or destruction. However, please note that no method of online transmission or storage is 100% secure.
9. Contact Us
