Naija Aroma Terms & Conditions

Welcome to Naija Aroma. By accessing or using our website https://naijaroma.co.uk and placing an order, you agree to be bound by the following Terms and Conditions. Please read them carefully, as they affect your rights and obligations.

1. Use of Our Website

• You must be at least 16 years old to place an order, or have parental/guardian consent.
• You agree to provide accurate, complete, and up-to-date information when ordering.
• Misuse of our website (fraudulent orders, spamming, hacking attempts) is strictly prohibited.

2. Orders

• All orders are subject to acceptance and availability.
• Once payment is confirmed, we will prepare and deliver your items as scheduled.
• We reserve the right to refuse or cancel any order in cases of suspected fraud, unavailability, or unforeseen operational issues.

3. Pricing & Payment

• All prices are listed in British Pounds (£) unless otherwise stated.
• Prices are subject to change; the amount shown at checkout is the final amount due.
• Payments are securely processed via our trusted payment gateway. We do not store sensitive card details.

4. Delivery

• Delivery times are estimated and vary depending on location, demand, and traffic/weather conditions.
• We aim to deliver within the estimated time given at checkout, but delays may occasionally occur.
• You are responsible for providing the correct delivery address and contact details. Incorrect information may lead to delays or order cancellation.

5. Refunds & Returns

• Due to the perishable nature of food products, returns are not accepted.
• A full or partial refund may be granted if:
  • The order was not delivered.
  • The wrong items were delivered.
  • The food arrived in an unacceptable or damaged condition.
• For more detailed information, please see our dedicated Refund & Returns Policy.

6. Cancellations

• Orders can be cancelled within 10 minutes of placement by contacting our support team immediately.
• After this period, cancellations may not be possible as food preparation will have commenced.

7. Allergies & Food Safety

• It is your responsibility to inform us of any allergies or dietary restrictions before placing an order.
• While we take great care in food preparation, we use ingredients across all major allergen groups and cannot guarantee meals are 100% allergen-free.

8. Intellectual Property

• All text, images, logos, and content on the Naija Aroma website belong to us or our content suppliers.
• You may not copy, reproduce, or distribute our content without our express written permission.

9. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages resulting from the use of our services.
• Our total liability in any dispute shall not exceed the amount paid by you for the specific disputed order.

10. Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

11. Contact Us